How do you determine how often to service my home?

Upon your first service visit our technician will inspect your home for pest activity and visible damage. This, along with the information you provide us about past and current pest issues, will help us determine a plan to best fit the needs of your home.

In general, if your primary pest is insect related, control can be achieved with our Pest Express program.

If you have experienced insects and rodents, Pest Plus is best.

What pests are covered under my plan?

Most common pests you would encounter: ants, spiders, bees, wasps, hornets, centipedes, stink bugs, and box elder bugs, mite and roaches are covered under the Pest Express and Pest Plus seasonal programs.

Annual services includes rodent control (mice, rats, meadow voles) as well.

Feel free to give us a call and we will be happy to help you better understand your plan!

Is it safe for my children and pets?

Yes, treatments are safe for children and pets. 

However, there are special precautions you should take:

1) Please make arrangements on the day of service to  to leave for a short time or to keep your children and pets inside (for exterior services) until the treatment has a chance to dry (approximately 1-2 hours) . This services allows us to complete the service even if you are not home.

2) Wait 1-2 hours after exterior services are completed before allowing your pets and children to go back outside.

3) If the treatment is being performed on the inside of your home, please be prepared to vacate your home for up to 2-3 hours after the service has been performed. 

If you have any questions or concerns, do not hesitate to ask one of our trained Customer Service Representatives upon scheduling your service! 

How will I know when you are coming?

One of our friendly customer service agents will give you a reminder call three (3) days prior to your service date to let you know we are coming. This will give you enough time to prepare for any special arrangements that need to be made. 

Also, if you prefer to have one of our technicians call/text you when they are on their way, let us know and we can gladly accommodate that for you!

What if I see pests in between services?

If you experience a pest issue in between your pre-scheduled service visits, call and speak with our customer service  to schedule retreat service at no additional cost. 

*One time services come with a limited warranty

How safe are the materials you use?

All the materials we use are EPA and NYSDEC registered for the intended use. We take every precaution when applying any pesticide to minimize potential hazards.

Above all, we treat your home like it is our own. You can be confident that we have your safety and satisfaction in mind at all times.

For more information on the materials we use and the EPA and NYSDEC click here!

Is the plan transferable if sell my house?

Yes. 

If you sell your home, your agreement may be transferred to the new owners as long as they agree to the terms of the agreement.

If you purchase a new home and desire to have the same plan you previously had, we may need to make adjustments to your plan. Give us a call and we will be glad to assist you!